You would think that a gym membership would be pretty near the top of most people’s lists of things to cut back on as we go into recession. And therefore you might think that gyms themselves would make a little bit more effort to keep their customers.
Not so Fitness First in Shepherd’s Bush. This morning we all trudged in and did our thing only to find that their showers didn’t work. Nobody had thought to tell us this when we arrived.
We all therefore left, to find showers elsewhere, happily sweating into our work clothes and thanking our good fortune to members of this establishment. Just as I left I asked why no-one had told us. The reply – “we’re fixing it now. Have a nice day.”
Superb.
[...] Other service industries appear to be bending over backwards to keep their customers. Not so here. And not for the first time. [...]
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